Can I reschedule my tutorial?
You are more than welcome to reschedule any booked tutorial. You can do this by emailing your client manager, DesRay. We will then confirm this change before the start time of …
What if my query is not answered here?
Please call or email us and we will get back to you. You are welcome to contact us with any questions you might have or ask for advice on a totally …
Am I obliged to arrange minimum amount of lessons?
No. There is no minimal obligation or time period you have to arrange lessons. Have as many or few lessons as you require.
How does the first lesson / consultation work?
Your first lesson is also known as the consultation and is a free session which is an opportunity for you to sit down with the client manager and discuss your …
Am I expected to pay for lessons in advance of tuition?
Yes, we do request that payments for sessions are made in advance of the tuition.
How long is a session?
A session can be for as long as you wish. Upon receiving your enquiry, we will discuss your requirements and then suggest an appropriate lesson duration and frequency. The average …
What if a student doesn’t “click” with a tutor?
This can sometimes happen. It is no problem at all and we will endeavour to find you another tutor at no extra cost.
Can I specify particular attributes in a tutor?
Certainly. Clients might insist on a non-smoker, or a male tutor, for example. We endeavour to get the best possible match we can between client and tutor.
How can I give Academic Success Achievers feedback about my tutor?
We actively encourage feedback to improve our services to you, so just find our contact details here and get in touch. We will also maintain regular contact throughout the tuition …
How do we monitor our tutors?
We keep in regular contact with all our tutors and their clients in order to monitor the standard of tuition being received.